Subtheme “ability to manage conflict” relevant in the case study of role conflict experiences

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Is the subtheme “ability to manage conflict” relevant in the case study of role conflict experiences of South African Shop stewards 2021 by Mokgata Matjie, Molefe Maleka and Carol Allais?

A good example of conflict management is when a manager wants to know if his or her employees are happy with their work environment. Many causes of (interpersonal) conflicts arise on the work floor and happy employees are more likely to perform better