Aspects of treasure
Due to the recent pandemic and government imposed working from home orders, staff at Top Solutions Consultancy firm have been working from home for the last couple of years. Now that the situation is more under control, Top Solutions have reinstated that all staff are required to come back into the office 5 days a week as outlined in their employment contracts. You are a manager at Top Solutions Consultancy firm and manage a team of 10 employees. You notice that Amelia seems to be struggling with the transition to working full time in the office. She often arrives late to work, takes many personal phone calls, uses any opportunity to complain about working in the office (which is impacting on the team culture), is not keeping up with her tasks and always looks frazzled. Therefore, you decide to chat with Amelia to check in to see how she is going and to offer support as and when needed.
Outline how you as the manager could use four aspects of treasure to assist in the conversation with Amelia about what you have noticed. For each of the four aspects, include specific examples of what you might say and the non-verbal cues you could use to demonstrate that aspect of TREASURE. (worth up to 12.5 marks).