Drag and drop the calculations of the following metrics

Jaco’s Drive Thru provides customers with a convenient way to buy beer, soda, wine, snacks, etc. During peak business hours, customers enter the single lane drive-through at an average rate of 16 vehicles per hour. The clerk can process each customer from ordering, to gathering the order, to checking out in an average of 3 minutes with a standard deviation of 2 minutes and 45 seconds. This service rate is not exponentially distributed and follows closer to a normal distribution.

Given this information, drag and drop the calculations of the following metrics:

1.     The average time (in minutes) that a customer will wait in line =
2.     The average number of customers waiting in line =
3.     The utilization of the customer service employee =