Canadian Imperial Bank of Commerce

/in /by

Canadian Imperial Bank of Commerce has redesigned its retail outlets to have a more cozy and welcoming feeling. They have modern, soft couches, iPads, and phones available for use, and complimentary beverages for customers. This is related to which dimension of service quality?

Multiple Choice

  • Responsiveness
  • Assurance
  • Tangibles
  • Perception
  • Communication gap