Common language
You are the manager of nutrition services in a clinic that serves a multiethnic clientele, which is 70 percent Hispanic and 20 percent Vietnamese. Only 10 percent of the clients speak English comfortably. You are fortunate in that you have been able to hire staff members who reflect the population subgroups, so that 70 percent of your staff speaks Spanish. When you had a staff meeting, you noticed that the Spanish-speaking staff members were using that language to speak to one another when you entered the room. Later, the English- and Vietnamese-speaking staff members commented that this “always happens” and that they feel “left out:’ The only common language spoken by all members of the group is English. As manager, how should you deal with this situation?

