Conflict is a sign of a dysfunctional team

  1. To be a team player, you must know and contribute to your team’s ____.
  2. True or False: Technical support is about helping people use technology to achieve business goals.
  3. True or False: An effective team leader is critical to the success of a team.
  4. A(n) ____ is an opinion or position reached by all of, or a majority of, a teams’ members.
  5. True or False: Conflict is a sign of a dysfunctional team and should be avoided at all costs.
  6. True or False: People must abandon their personal goals to work in a team setting.
  7. For a team to succeed, all team members must understand that they have a unique ____ to play.
  8. True or False: Placing too great an emphasis on any one goal can negatively impact other goals.
  9. ____ is communication from one team member to another about how the member’s behavior is meeting the expectations of the team.
  10. Effective feedback is constructive and based on ____, not personality.