Content of a crucial conversation

Hello tutor! how are you I hope you are doing fantastic Please I would like some help appreciate it

I am in a strategic leadership class I have to pick 3 questions only to answer from this list here are the questions

1. Why do we typically get caught up in the content of a crucial conversation and miss the conditions??

2. What two aspects of conversations are masters of dialogue constantly monitoring? What conditions do they pay attention to?

3. How can you tell when your conversation turns from routine to crucial?

——————————-  and I need these two questions below

1. Why is Mutual purpose the entry condition of dialogue?  Why Is mutual respect the continuance condition of dialogue?

What is mutual purpose?

what role does an apology play in restoring safety?