Contrast the good and bad customer service

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Compare and contrast the good and bad customer service.  Detail the actions taken or not taken by the customer service representative and what were the key factors that changed Ms. Montgomery’s experience.

 

Customer Service vs. Customer Experience- Read the Disney article and watch the TED talk.  a paragraph comparing and contrasting the differences between Customer Service and Customer Experience.

https://www.disneyinstitute.com/blog/customer-service-versus-customer-experience-whats-the-difference-and-why-it-matters/