Providing customer service information via email

One of the significant challenges companies’ faces is providing customer service information via email. Review the following website Customer Service by Email | Skills You Need (Links to an external site.) and set the following in perspective; think of companies you do business with-do you email them when you have issues with that specific service? How long does it usually take for them to respond? Do you email back if they take more than five days to respond? Explain some of the shortcomings of email for customer service; how would you handle this matter? And what would you do differently?

Website address: https://www.skillsyouneed.com/ips/customer-service-email.html