Electronic Medical Records
Electronic Medical Records
Final Examination 1. Megan answered the telephone on the fifth ring, answer with a smile, and greets the caller with “Good morning, Health and Wellness Center, how may I help you?” She then asks for the patient’s name and date of birth and takes good documentation of the patient’s concern. Which of the following is considered poor telephone etiquette? A. Smiling while answering the phone B. Having a long greeting C. Answering the filing ring D. Asking for the patient information
