Functions of the flight line

2. Name six functions of the flight line. Discuss the importance of each customer. 3. What should be the principle of objectives of a flight line training program? Why?

4. What kind of employees are typically assigned to the flight line and what problems does this create?

5. What factors will enable the flight line to generate profits for itself and other parts of its business?

6. What areas, issues, and functions can be aided by a procedures manual? By operations checklist?

7. What is meant by saying that the reception desk is the nerve center of aviation business?