Handbook for Quality Management

This is a graded discussion: 25 points possible due Jun 26 Part II Discussion (Applied Learning) 1 Please respond to the following writing prompts related to your assigned readings for Chapters 4 – 8 in The Handbook for Quality Management, 2nd Ed. by Pyzdek & Keller and the supplemental article What is Quality Management and Why Does it Matter (h_ttps:[zwww.qua|itymg.com[articles[95237- Responses must be concise and use terms or concepts from the chapter. Students may add links to external resources, websites, or other readings where relevant to the questions below. Part II Discussion Questions: 1. Explain why an effective organization must focus on delivering value to its customers. 2. Explain why an effective organization must consider the customer in creating its strategic plan. 3. Explain how understanding the customers’ needs , wants and expectations helps an organization deliver value. 4. In your own words, explain the Cost of Poor Quality (COPQ), the outcomes of poor quality, and why organizations find this difficult to measure. You will not be able to view the full Discussion until after you post your initial response. Once you add your responses, you will be able to view the entire discussion, read peer posts, and reply. Peer Responses are encouraged, but NOT required for the Applied Learning Discussions. No Applied Learning Assignments will be accepted after the Close Dates. Grading Criteria – On-time, High Quality Initial Response(s) = maximum of 50 points – Poor Quality Response(s) = maximum of 35 points