The advantages and disadvantages of implementing a CRM system

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What are the advantages and disadvantages of implementing a CRM system?

2.    How are the perspectives of the senior managers and Jonathan Hudson similar? Different?

3.    What type of information would benefit the sales team at Dallas Pastries?

4.    Should  Hudson have sought input  from other sales  team  members  prior  to  returning to Dallas?

5.     How would you recommend that Dallas Pastries train their sales force on the new CRM system? Is a single sales training session sufficient?