Job characteristics model

Steven is a forklift driver at a major urban UPS processing facility in Scarborough, ON. At this sorting facility, different employees are assigned to the tasks of unloading incoming mail and parcels from trucks using forklifts, operating mail sorting machines, manual processing of mail and parcels if needed, and uploading the outgoing trucks.

a.       Discuss four types of injuries and illnesses that occupational health and safety professionals should be most concerned about in this work environment for different employees. (4 marks)

b.      Describe the job chan’s job by improving job content and control. Explain the rationale of your recommendations based on the job characteristics model and utilize it to provide two recommendations for reducing the psychological hazards of Steve