A finite model is a local insurance company

Sometimes, the population of entities waiting to be processed may be finite. An example of such a finite model is a local insurance company (LIC inc.) has decided to move away from owning copy machines. Instead, they contracted it out to one of the document management system companies (DMS Inc.). LIC decided to procure ten copiers for their location because they are a critical resource required for day-to-day operations. The service level agreements between LIC and DMS states that each copier will run without breakdowns for 80 hours. When a breakdown occurs, DMS guarantees that the copier will be up and operational in 5 hours. DMS is also willing to assign one technician to LIC’s local office to minimize travel time for the technician. LIC monitors the following metrics to control costs:

a.      The utilization of the technician is at least 50%

b.      The average time for a copier to wait for a technician and get repaired should be less than 8 hours.

c.      There are no more than two copiers down at any time (i.e., the number of copiers in the system is less than 2)

Drag and drop the calculations for:
1) utilization =
2) average time a copier spends in the system =
3) average number of copiers in the system =