Macro and micro work design challenges and opportunities

Before the COVID-19 pandemic, international cruising enjoyed a fast-growing market. The pandemic resulted in world-wide operating bans. As Governments negate the bans, international cruise operators have an industry wide ‘start-up’ recruitment, selection and retention endeavour. With these opportunities and challenges in mind:

a) Identify and discuss the macro and micro work design challenges and opportunities an international cruising environment presents. Support your answer with examples.

b) Onboard employees are usually hired on contractual basis – generally between four to six months. Discuss the PM implications of this employment arrangement. Support your answer with examples.