Significance of the Malcolm Baldrige Award
- Discuss the significance of the Malcolm Baldrige Award to the U.S. healthcare industry.
- Explain the concept of the HRO.
- Discuss the basic principles of HROs and their influence on quality, safety, and growth of the healthcare organization.
- Analyze how mindfulness helps HROs achieve goals.
- Share views on how HRO principles could help the organization solve ongoing error problems.
