Principles of negotiation, mediation, conflict resolution and incident de-escalation
Explain what industry, media and government organisations, events and communication channels are relevant to the organisation. 31′: .What are the major principles of cross-cultural communication? 31′. Explain the principles of negotiation, mediation, conflict resolution and incident de-escalation. 31′: I Describe structured and inclusive meeting procedures. 31′: Describe an organisation’s policies and procedures relevant to: * presenting and negotiating ‘ leading and participating in meetings ° making presentations

