How ‘Service With a Smile’ Takes a Toll on Women by Adia Harvey Wingfield

/in /by

Case article: How ‘Service With a Smile’ Takes a Toll on Women by Adia Harvey Wingfield

 

link: https://www.theatlantic.com/business/archive/2016/01/gender-emotional-labor/427083/

 

Question:
1. Introduction:  briefly explain the key issues this article presented

2. Main part: Using at least 1 academic concept/theory in order to analyse the issues

3. Conclusion: using one more concept/theory, provide recommendations to affected organisations on how to manage these issues