The soft skill likeability/positive demeanour

Research the behaviors, language and action that make up the soft skill “likeability/positive demeanour”. How does this soft skill relate to what happened in this case? How does it relate to ethics? Your research should include at least two high-quality sources (i.e. newspaper, magazine, academic journal articles). For example, instead of just using Google, also try using Google Scholar. this is the question same format a little more info