Most of the quality problems described in the case of the samsung note 7 case occurred in tangible physical products

Most of the quality problems described in the case of the Samsung note 7 case occurred in tangible physical products. Are quality problems different when intangible services are involved or are they the same? When answering this question, address the issues of intangibility, customization, and unstorability as key characteristics of services. Give examples to support your conclusions about the similarities and differences in quality problems for tangible physical products and intangible services.