The community services sector is holding a conference focusing on how workers can better communicate with each other and with clients

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The community services sector is holding a conference focusing on how workers can better communicate with each other and with clients. You have been asked to give the keynote speech. A keynote speech is an opening address that outlines the issues to be considered and why they should be considered. In this instance, you will speak about communication techniques and how to improve communication in the workplace. Provide your assessor with the transcript of your speech.

 

Discuss such things as:

  • rapport
  • barriers to communication and ways to address them
  • conducting interviews
  • giving feedback and advice
  • getting clients to tell their stories
  • communicating with people from different cultural backgrounds
  • legislative requirements
  • handling enquiries
  • channels of communication
  • networking
  • active listening
  • handling conflict
  • facilitating group discussions
  • working with involuntary clients

 

 

Provide more information about some of the topics you cover.

 

You will be assessed on the content of your speech and your ability to communicate information clearly to the target audience.

 

You can reference the information provided in this unit, but you will also need to demonstrate that you have undertaken your own research. Properly cite and reference any material from other authors.