This is an observation of you performing a role play and must be undertaken in a structured process to reflect on your own perspectives on diversity, recognise and respected the needs of people from diverse social and cultural backgrounds in at least three different situations. You will be required to select and use appropriate verbal and non-verbal communication, recognise situations where misunderstandings may arise from diversity and form appropriate responses

You are an administration assistant for an organisation. All of the employees at your workplace are Australian born and the organisation prides itself within the community by displaying and reflecting on the history of the community.  You have just found out that next week, a new employee (Lucca) who brings great skills will be appointed to your team and your manager has informed you that Lucca is from Italy and has only been in this country for 6 months. You were also informed that Lucca can speak a little English and your manager has asked you to buddy up with the Lucca to induct him into the reception and staff areas.To ensure that you cover all information relevant for the Lucca’s first day; you utilise the induction form stored in the staff files, upon reading the induction you notice that it is confusing and worded wrongly but there’s no time to inform your manager. You decide to use the induction as a guide only and make adhoc adjustments during the induction. Lucca arrives for work the next day and you introduce yourself and being the induction. Your first task is to introduce Lucca to other team members. During the introductions, each person asks Lucca what accent he has and where is he from. Some staff asked Lucca on occasion to repeat himself because they could not understand him. Also, the signs on the amenities rooms are all written in English. In the induction, Lucca informs you he finds it hard being in a new country as things are hard to understand and misses his family and friends back home. You sympathise with him and offer support where you can. You are feeling embarrassed for Lucca due to the poor process of the induction and lack of staff incite and the inappropriate diverse environment within your work place. You realise that if your manager informed you earlier and you had more time to plan the day, you would have planned the induction and made the environment quite different. Now reflect on what would you do differently in the induction for Lucca, and how could you make Lucca feel more at home in your workplace. Spend 15 minutes with your group and discuss that an induction should be conducted to ensure a more inclusive and diverse environment, think about non-verbal communication, document on the paper and then share the outcome of your group’s discussion with the class. Your trainer will assess you on the way that each participant has implemented a more culturally diverse induction and how you have thought about a more diverse environment in your workplace prior to Lucca arriving.