Entries by Daphne Hanson

Louis Dreyfus Company

Which concept card should Louis Dreyfus Company advance to the product prototype testing stage and why? Critically evaluate both concept cards developed by LDC separately. Are these concept card messages effective?

Describe the concept of price bundling

Describe the concept of price bundling. Why might a company initiate this pricing strategy? Give an example of a company that implements price bundling and how the combined pricing strategy affects customer behavior. (Think about the telecommunications industry, restaurants, software, etc.)

Contrast the good and bad customer service

Compare and contrast the good and bad customer service.  Detail the actions taken or not taken by the customer service representative and what were the key factors that changed Ms. Montgomery’s experience.   Customer Service vs. Customer Experience- Read the Disney article and watch the TED talk.  a paragraph comparing and contrasting the differences between […]