Seek behavioural evidence

A structured interview question appropriate to seek behavioural evidence and provide a behavioural response scale for interviewers.Develop one structured interview question appropriate to seek behavioural evidence related to the KSA, Knowledge- work experience by asking how the interviewee how the deal with a difficult customer. Design a behavioural response scale for the question that defines ‘poor’, ‘acceptable’ and ‘superior’ answers which will be used by an interviewer to make a judgement on the applicant’s ability. The behavioural response scale clearly relates to the question and provides sufficient key points to enable an objective judgement The question and response scale clearly demonstrate a depth of understanding of the relevance of the structured interview in seeking behavioural evidence