Diversity and Strategy

Diversity and Strategy. Please find the following article from the September 2004 Harvard Busines Review,, “Diversity as Strategy,” by David Thomas. This article describes how IBM created a process to recruit and retain customer from diverse groups groups. IBM want to “uncover and understand differences among the groups and find ways to appeal to a broader set of employees and customers.”Strategy is developed so organizations can recruit and retain customers. read this article and summarizes the key concepts from this article, and to suggest how these concepts are applicable to health care organizations.