Customer service staff to management and service training

MAHSA Avenue International College (MAIC) is going to send a group of customer service staff to management and service training. There are variety of training approaches available but you are asked to select the best modes that suit the needs of the company. Select TWO (2) approaches of training that are suitable for the above training and justify your choice with examples. Your choice should cover one traditional approach and one technology-based approach. Emphasize as well on the use and benefits.