Quality issues from the market
. J&J had to recall Tylenol due to quality issues from the market. In one factory it took the workers 6 months to overcome the quality issues and produce contamination free Tylenol for the market again. In another factory, it took half the time to turnaround the production.
From an HR perspective, what was different in the second factory that made the workers quickly return Tylenol to the market?
