Measurement phase in quality management

Measurement is the start of all quality management initiatives. Measurement answers the question, “How are we doing?” The next step in the cycle is assessment, which asks, “Are we meeting expectations?” If you are not meeting the desired outcomes, this is the initiation of improving performance. To ensure identification of the correct improvement efforts, the quality management team must have the knowledge of analyzing data to “tell the story” related to the current state. The measurement phase in quality management is not only used at the beginning of quality management but also is used throughout to evaluate success or failures.

Question:

How do you Provide an overview of the Redwood Health Center case study and outline the importance of each measurement category (structure, process, and outcome measures)?