Communication of the team performance plan and policy

Now that you have developed your team performance plan and your policy, you must consult with your team to gain consensus. In this task, you will be required to conduct a 15-20 minute meeting in which you will demonstrate how you will communicate with your team, based on the scenario below. A: Meeting role play You will be required to facilitate a meeting to consult team members on the preliminary team performance plan (Task 2). As part of your meeting preparation, you need to review the team briefing provided by Tom Hammond (Attachment 1). This will provide you with relevant information on how to effectively communicate and manage the desired outcomes of the meeting. Make particular note of the challenges that have been identified in the team brief to mitigate potential conflict and encourage participation. When planning for your meeting, you will need to ensure that you review the observation checklist, which highlights critical aspects you need to demonstrate during the meeting.

You are opinionated, self-assured and believe that your opinion will provide the best outcome. You are reluctant to hear other people’s views, including your manager, and will often interrupt a meeting to ensure your view is dominant. Student: Chief Executive Officer – Catherine Dunn. Catherine’s role in this meeting is to observe and provide feedback to you regarding the communication of the team performance plan and policy. Catherine will provide feedback to you after the meeting. d As the meeting progresses the Call Centre Manager has started to annoy the group based on his remarks and attitude towards the meeting. Anticipating such unexpected outcomes the student (Head Customer Service Department) must be prepared for handling such situations.