You are the Corporate Vice President for Quality for the Patient-First Healthcare System, a national system of acute care hospitals located throughout the United States. Your organization has just approved additional monies for developing a new quality management system. Each hospital has implemented its own quality management program. Some of the programs demonstrate stellar results and high levels of patient satisfaction, whereas other hospitals have less impressive results.
Your focus as the corporate VP for quality is to develop a corporate quality improvement program that will be standard throughout all of the company’s hospitals. It must also be responsive to any local needs or issues. How will you craft that plan? What will you include in your plan? Include some specific examples of what you might measure. How will you get buy-in from your individual organizations that already have their own plan?

The Benefit Determination Process 467World Measurement is the global leader in product testing for safety. The recent problem with Chinese-made toy products (for example, Mattel recalled 19 million toys with evidence of lead paint) combined with the global recession has caused a 7 percent decline in sales and a 12 percent decline in net profits. The president of the company, Lewis Jacobs, is convinced that he must get concessions from the work-ers if World Measurement is to compete effectively with increasing foreign competition. In particular, Jacobs is displeased with the cost of employee benefits. He doesn’t mind conceding a competitive wage increase (maximum 3 percent), but he wants the total compensation package to cost 3 percent less. How to reduce the total compensation cost by 3% ? please Explain the reduction and what are the area that is being reduced?

1. St. Martin School is a private catholic elementary school. it employs 36 people. Ms. Ruby Reyes is a third grade teacher at the school. She is unmarried. When she announces to her supervisor that she is pregnant, she is fired the next day. Ms. Reyes files a claim of sex and pregnancy discrimination. What is likely result and why?

2. Jancy Lee a customer service manager at a call center, prides himself on being able to “read” people. He says he can tell whether someone will make a good employee as soon as he meets them and “sizes” them up. In fact, he uses his personal judgment to decide to hire or reject job applicants for the center he oversees.

a. Is Mr. Lee’s hiring system legal? Why or Why not?

b. What defense options can Mr. Lee’s company use in the event that his system of selection is challenged for being discriminatory?

3. What benefit do you think can a labor union provide for the human resource development of a company?

Five months ago, Dr. Osnat Levtzion-Korach had been appointed Director of the Hadassah University Hospital – Mt. Scopus, a 350-bed academic community hospital located in the crowded, ethnically-mixed neighborhood of northeastern Jerusalem. Osnat had deep personal and professional ties to the hospital and to the Hadassah organization itself, and was the first female head of a Hadassah hospital in Israel. Mt. Scopus was one of two hospitals in the Hadassah Medical Organization, which had traditionally operated as a highly centralized system. That was changing now and Osnat had been promised much greater control over the finances and management of the hospital than had existed in the past. The staff at Mt. Scopus pinned a great deal of hope on Osnat to bring resources and a renewed sense of vision to the hospital, but she knew her ability to accomplish this depended in large part on her ability to manage costs as well as change a culture that had always prided itself on providing the best care but had not been held accountable for monitoring expenses or budgets.  A pair of fundamental questions that will guide your writing follow: (1) What are the strengths and weaknesses of the planning and control system in use at Mt. Scopus under the previous Director General?  What incentives are built into this system and how do they fit with the Director’s ability to control costs and set priorities? (2) Evaluate the changes that the new Director General instituted in the management structure. Are they likely to significantly improve Osnat’s ability to manage costs? How does the culture of the hospital affect Osnat’s approach? Describe what you think Osnat should do next. Be sure that you fully describe the management control system you recommend, including how these measures put in place will guide decision-making and motivate management. This should represent the culmination of our work this semester and so should integrate a range of appropriate ideas.

The best topics will involve a unique situation or a difficult decision, where there could be several possible solutions. Whatever your topic, it must relate to diversity and/or diversity management within an organization. Your research should also include journals, magazine articles, newspapers, lawsuits, and blogs related to your topic.
After you have completed your individual research, create a one-to-two page summary of diversity-related lawsuits, best practices for managing diversity such  as social identity groups such as military veterans,