Head of the disciplinary committee

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A patient comes to the doctor and asks for a particular treatment that the doctor

does not believe is in the patient’s best interests. The doctor refuses to do the

treatment and then asks the patient to leave and walks out of the room. The patient

is angry at doctor and contacts the organization where the doctor works and makes a

formal complaint. As the head of the disciplinary committee, what decision will you

make and what things will as you consider before arriving at that decision?

 Customer-service efforts in numerous fast-paced customer-centric organizations

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You have been hired as the new CEO of a quick-service dining chain. You were hired because you have leadership experience in customer-service efforts in numerous fast-paced customer-centric organizations.

You need to briefly communicate with the whole team your overall plan for customer service improvement. This plan will not get into specific details but cover your overarching ideas.

Instructions 

Write a memo that includes the following:

  • Define customer service.
  • Explain the differences between external and internal customers.
  • Describe the qualities of effective customer service.

Be creative and use the communication skills that you’ve learned in this module’s readings

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Take on the role of Aimee. Your task is to break the news to your team in the best way possible and to persuade two of them to agree to work the midnight shift all summer. Share your method for communicating the message. Be creative and use the communication skills that you’ve learned in this module’s readings. Write out the announcement that Aimee will make to her team (and include her strategies for breaking the news and persuading them to volunteer in parentheses). Write out actual message. Do not include thoughts in essay; include in reflection Write from Aimee’s point of view (use “i" when talking about Aimee. her thoughts. words and actions). Reflection In the final paragraph. return to your own body! (give up being Aimee). and reflect on how the principles for breaking bad news and persuading might help you in your own workplace communications. Your paper should be about 500 words. Lise textbook. at minimum. as citation and reference in reflection. Lise heading to separate reflection from Aimee’s message.

Identify and Respond to Problem and Changes

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Identify and Respond to Problem and Changes

  1. Identify at least five problems or changes that the organisation may face with respect to record keeping. Explain how they are going to affect the operations.
  2. Make recommendations to overcome the five problems identified (changes to system, adopting new plans and procedures etc.)
  3. Design a plan for record keeping system modification or new system implementation using the table below.
DateActivityDescriptionPerson Responsible

 

  1. What aspects should the organisation take into consideration if it decides to implement a new Record keeping or document management system?
  2. Identify the people in the organisation who can authorise the modifications to the procedures of using the business or records system.

Monitor and Review Business Record System

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Part A: Monitor and Review Business Record System

  1. General information of the organization (business operations, staffing, location, type of record systems management uses etc.)
  2. Explain the rationale behind a good record keeping procedure. Identify and discuss different approaches adopted by the organisation to monitor the business or record systems.
  3. Define variation in record management. Identify and discuss different approaches adopted to identify variation from record keeping rules and standard procedures.
  4. Outline five different types of reports that may be generated with respect to the recordkeeping in the organisation.
  5. Identify the appropriate authorities and explain their roles who may be interested in these record keeping reports.
  6. Identify the staff responsible or designated for creation or capturing at least five documents or records of the organisation.

A customer service supervisor role

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You are applying for a customer service supervisor role. During the interview, the interviewer states that when you sell products or provide services, customer conflict will inevitably occur. She thinks that conflict happens because everyone has differing opinions, expectations, and beliefs about how customer service should be approached. Customers also expect things to be done right the first time and expect things to be done quicker than ever before due to advances in technology and the ubiquity of information. Therefore, when customers engage a business or organization for a product or service, how they react when they do not receive the level of the desired service will vary. Therefore, conflict resolution skills are critical for all employees, especially those who work directly with external customers.

 

To make sure that you are the right person for the job and understand the importance of customer retention, the interviewer asks you specific questions.

Instructions 

In a Word document, respond to the following:

  • What role does conflict resolution play in customer retention? Explain.
  • Describe strategies for improving employee problem-solving skills.
  • What are the essential communication skills for effective customer service? Explain.

Improve employee performance and organizational effectiveness

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Everything we have covered in the course addresses factors which impact employee behaviour, performance, and organizational effectiveness. Identify TWO key concepts we have covered in our lessons you would focus on heavily if you were a manager to help improve employee performance and organizational effectiveness. Explain WHY you feel the two concepts you chose would address this. *Note: You must choose key concepts we have covered together in our lessons.

Advantages and disadvantages of job specialization

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Briefly answer the following questions.  Submit your answers in a word doc, pdf or jpg file, if you are handwriting it.

Please be brief in answering 5 to 7 sentences per question.

 

1. Tell me in your own words and in the context of chapter 6, what is the meaning of money?

 

2. Describe 5 ways to improve reward efficacy?

 

3. Kist the advantages and disadvantages of job specialization.

 

4. Describe employee motivation through job characteristics.

screening process will include a group interview

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You have recently applied for work at a medium-sized home improvement store as an experienced warehouse worker. Part of the screening process will include a group interview with some of the people you would be working with.

1. Give one example of a question they may ask you.

2. Provide one example of a situational question that the interviewer might ask you?

3. List 2 questions that the interviewer is not allowed to ask you in an interview

What are diverse issues articles on nonmarginalized and marginalized populations?

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Nonmarginalized and marginalized populations?

What are some diverse issues and perspectives articles on nonmarginalized populations and marginalized populations?

Community engagement is gaining prominence in global health research.

But community members, especially those from groups and communities that are considered disadvantaged and marginalized, rarely have a say in the agendas and priorities of the research projects that aim to help them.

This article explores how to achieve their inclusion in priority-setting for global health research projects. A total of 29 in-depth interviews and one focus group were undertaken with researchers, research ethicists, community engagement practitioners, and community-based organization staff.

Thematic analysis identified two core dimensions of inclusion—representation and voice—and what is necessary to realize them with marginalized groups and communities in global health research priority-setting.

A set of ethical considerations is proposed to assist researchers and their partners design more inclusive priority-setting processes.