Changes at work to increase productivity.

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Sean was about to be promoted to a new position as “Department Manager” within his company. He often worked back late for no extra pay to complete special projects and put together new ideas. He was the most skilled and innovative employee in the department. He also knew that his company was concerned with increasing profits and it’s employee’s attitudes towards the company. He was excited that he would now have the power to make

At home that night, Sean prepared to write a memo to his employees wanting to share his aspirations for his changes at work to increase productivity. department.

Please answer the following questions in detail:

  1. What should Sean say in his memo?
  2. What results is he likely to achieve by writing this memo?
  3. List Sean’s strengths and weaknesses in his new supervisory role.
  4. Do you believe Sean will be successful in improving the staff’s attitude towards the company? Why?
  5. Do you believe Sean will have a lot of power as a supervisor? Why?

 

Area of training in the Tourism, Hospitality and Events Industry

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Choose an area relevant to your area of training in the Tourism, Hospitality and Events Industry. This may include Accommodation Services, Front Office, Cookery, Food and Beverage, Tourism, Travel or Events.

Respond to each of the following questions with appropriate contextual responses. Each question must be completed.

Provide an overview of the characteristics of customers you typically would encounter in your chosen field of training. Describe their likely needs and expectations as well as any special needs.

Provide 5 examples of products and services you offer in your chosen field. Imagine you are talking to a customer and briefly describe each of the products and services.

Provide 3 examples of add-ons and extras available in your area and explain the benefits or advantages to the customer if taken as a package.

Choose 1 of the add-ons or extras and describe 2 methods for how you could effectively sell the additional item.

Provide 3 examples for how you could anticipate the needs of your customers in your service area. This may include special provisions dependent on special needs, service situation, preferences etc.

How will you ensure all products and services are packaged or actioned before customer delivery, including any variations, add-ons or special requests? How does this enhance the standard level of customer service?

Choose 2 of the products or services you described in Question 2. Describe the types of problems which might occur in relation to each product or service.

Select 4 of the potential problems you identified in Question 7. Imagine that these problems have been escalated to you to solve. What solutions could you implement to solve the customer’s immediate problem and also demonstrate high quality customer service (including replacements, refunds and alternatives)

How would you ensure similar problems could be avoided and service provisions improved in the future? What would this require and how should this be managed within the team in your service area?

Explain the procedures for dealing with conflict, outlining the steps and requirements for verbal and non verbal communication. What are your responsibilities as a supervisor/manager?

Provide 3 examples of promotional items or initiatives which could be used in your service area, e.g. loyalty programs, and explain how these would be used effectively.

Develop a customer feedback form which would allow collection of:

a. Details of customers to establish a database

b. Responses to questions enquiring about the product and services you provide in your service area

c. Additional comments or feedback from customers

d. Special preferences of a customer

Explain how you will evaluate this feedback form, how you would utilise the collected data and how this would be useful to develop an ongoing customer relationship.

List 3 examples for customer with special needs or disabilities you may encounter in your work area. What are special requirements are likely for the examples you have provided?

List 3 factors which must be considered when you need to compensate a customer to ensure both, the interest of the business and the customer are satisfied?

 

A performance management system

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Critically assess whether the state needs a performance management system. Discuss the purposes that such a system serves and explain whether it would be better than the current system. Explain the advantages of implementing a performance management system for the employees and for our state.

Explain any dangers of poorly implementing such a system. Evaluate the potential effect of such a system on the human resources department.

How much would something like this cost? Assess whether there might be some cost savings from implementation of a performance management system.

Evaluate whether the implementation of a performance management system would have any impact on employee rewards, considering the constitutional mandate that employees be paid comparably to private sector positions.

Collection of deductibles and coinsurance.

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Many doctors who treat the elderly are reimbursed either through Medicare, Medicaid or a combination of both. As a biller, Sam has the responsibility to make sure Medicare will cover services provided as well as the collection of deductibles and coinsurance.

Explain the coinsurance amounts that should be collected for patients with Medicare Part B.

A 65 year old patient with Medicare still has an additional Group plan with his employer. Which plan would Sam bill first and why?

Explain why some preventive services do not have a coinsurance or Medicare Part B deductible.

Talk on Strategic Human Resource Management

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You have been invited by BCD Company which has been experiencing regular problems with managing its employees to give their management team a talk on Strategic Human Resource Management as a way of trying to ensure that the organization improves on staff retention especially during these times when the COVID-19 Pandemic effects are still hiding organizations hard economically. Explain the areas you will address on in your speech showing reasons why you think that if the organization addresses such areas the organization will spring back on its feet not only in employee retention but also in all other areas of its operation

Divided government and party polarization

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A divided government and party polarization have become increasingly prevalent in the United States since WWII. Explain your positions and support your arguments for all questions below. As always, you should utilize the information/data from the resources provided:

  • Explain what “divided government” and “party polarization” are.
  • What impact does each of these (divided government and party polarization) have on the political process and American citizens’ level of trust in Congress and the President?
  • In your opinion, which one – divided government or party polarization – makes it more difficult for government to properly address the needs of the American people?
  • Which branch do you believe is most responsible for the negative environment that is created in Washington D.C. during the Biden administration? Why?
  • What do you think can and should be done to bring the President and Congress together to address the needs and concerns of the American people?

Opportunities and ward off threats

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  • How could you use your strengths to take advantage of opportunities and ward off threats such as (competitors, cyber threats, and direct and indirect threats)? (minimum of two paragraphs with more than three sentences per paragraph)
  • How can you shore up your weaknesses? (minimum of one paragraph with more than three sentences per paragraph)
  • Including visuals in the project such as charts, data from outside sources, pics, graphs, drawings, and videos to support your content would be beneficial.
  • All information gathered from other sources should be placed in quotations in the paper and included in a separate Bibliography page. Personal notes and learning resources notes are not required to be cited. Additional notes such as websites, articles, journals, books, and data including statistics and census information should be cited in your bibliography.

Russian foreign policy

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Russian foreign policy involves multiple agencies and thousands of employees its decision-making is concentrated within a narrow circle of politicians with president Putin in the center. It looks like the Russian president has an undisputed authority in defining Russia’s relations with the rest of the world.

There is a special term for such a foreign policy model: Personalist Foreign Policy. What are possible strengths and weaknesses of the Personalist Foreign Policy? How does this model compare to the one in more democratic countries. Which one is more efficient and why?  Examples?

Particular business structure

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  • Assume that you are about to start a new business. What type of business would it be?  Why would you select this type of business that is best for you?  Be specific and explain your product or service offerings. (minimum of 3 paragraphs with more than 3 sentences per paragraph)
  • How would you organize your business structure and why (sole proprietorship, partnership, corporation, LLC, franchise)? Explain why you made this choice over the other options available. Discuss how your business lends itself to best suit the particular business structure you chose  (minimum of 2 paragraphs with more than three sentences per paragraph)
  • Discuss the specific resources that would be necessary (location/space, capital, human, materials/merchandise, technology, information) and other resources and intangible property in order to start and run your business? Discuss each type fully.  (minimum of five paragraphs with more than three sentences per paragraph)
  • Discuss each of the five functions of the business (Organizing, Financing, Production, Marketing, Employment) as they pertain to your business and how you will address each one of these in your company.  (minimum of five paragraphs with more than three sentences per paragraph)
  • Discuss three external forces that will likely impact your business. Explain in detail how will you address each of these challenges.  (minimum of three paragraphs with more than 3 sentences per paragraph)
  • Identify and discuss your target market.  How would you market your business in order to attract your target market? Be specific.  (minimum of two paragraphs with more than three sentences per paragraph)
  • How could you use social media to promote your business? Provide an example of a social media post, you would use. Be sure to identify the and platform for this post.  (minimum of two paragraphs with more than three sentences per paragraph)
  • Conduct a SWOT analysis on the possibility of starting your new business.  Provide at least two items in each category. Use the chart below.
  • Do not include the questions in our project.

Obtaining a search warrant

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When obtaining a search warrant, what must the police show? Are warrants supposed to be specific or broad? When the police went to Mapp’s home, what were they searching for? What did they find? What was the Supreme Court’s ruling? What are instances/exceptions to the police having to obtain a search warrant? Be specific. What is one interesting thing you found out about “searches and seizures